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Return Policy/ Garment care / Shipping info. HELP IN CARE FOR YOUR NEW HAPPYPAWSDAYCARE
GARMENTS CARE--The care and cleaning of your item will help extend its
lifetime
with an old toothbrush, this will remove any fur, lint etc that accumulates. This accumulation
causes the Velcro to lose its ability to hold together. To wash Flannel, just machine or hand wash and put in dryer for just a few minutes to let garment get 'steamed', then lay flat to dry. Iron on low setting as needed. For longer wear of any of our hand
painted t-shirts, we recommend washing them inside out and letting them air dry. No garments are pre-washed and may shrink
if dried in a clothes dryer. Bandanas and hats , we recommend
hand cleaning with damp sponge & mild detergent. Simulated leathers, also damp sponge, air dry..use leather conditioner or household
Vaseline to keep them soft and shiny. Sweaters and garments with marabou trim..Hand wash air dry. If your garment is recommended dry clean only,
instructions will be included with your garment. ~Faux Fur~ Faux fur can be washed in water with mild detergent and then line dried. Please never put faux fur in the dryer or anywhere near heat. It could actually melt the fabric hairs. Our garments sizes do not compare to the sizes of pet clothes mass produced manufatured in china, like those
sold in walmart, target , pet smart and so on... so please do not order by sizes purchased in stores. Our products are our
own design petterns and sizes SPECIAL ORDER REQUESTS I do take special orders. Please note the size references on each item.
If your dogs size is not listed, like that shown for the garment.E-mail your measurements. Lana@happypawsdaycare.com. You simply order the closest size shown to your pets measurements...If your dog has unique measurements--extra long legs or extra wide chest, I do not charge any additional fee for pattern alterations.Provided you have ordered the closest size and have emailed measurements. NOTE* Everyone who checks out using our paypal shopping carts, will be given the option to provide a message to seller " US " you can provide measurements or garment fabric substitutions in this message area. If for some reason you miss this message area? Simply email us and we will confirm via email that we have received your instructions.. HappyPawsDaycare will be more than happy to make up items using fabric that you provide us with, generally thou the items will be the same price. Reason being, we still have notions, backing and time in labor invested.. Labor invested being a large portion of the costs. At times at our discretion , we may offer a discount on the fabric you provided.. This will never be more then we could have purchased the fabric for and have a maximum limit of $20.00. Normally shipping charges will be deducted from total, when you provide the fabric. Please email Prior to sending, so we can be sure the type of fabric is suitable for the item you wish to order. Also we will be glad to add anything you would like to a specific item such as ribbons, lace or special trims at a small additional charge. You would again just specify in a message during check out. If we can accommodate your additions, we will confirm via email and send you an invoice for the added charges. SHIPPING
INFORMATION Normally an order for one or two
items , you will receive it within 10-14 days. If it
is going to be any longer , we will contact you by email. *
With the exception of Holidays * Please read about holidays
below. Please note that some orders placed may take from 2
to 3 weeks to complete depending on the number of item ordered per customer. We do our best to get them out to you in a timely manner, but if there are several large orders placed in a small amount of time, We ask for your patience. All of our items are offered sewn to specific measurements...and that does take extra time. Thank you for your understanding. PLEASE NOTE THAT ADDITIONAL SHIPPING CHARGES WILL APPLY TO OUT OF COUNTRY ORDERS!! We will contact you with the total shipping amount after you have placed your order showing us where the items will be shipped. Thank You! UpDate: Some countrys we cannot ship too,please contact us by email prior to placing an order.We will ship global
priority to canada, however we will not be responsible for lost,stolen or never received mail.You may pay extra for Global
express or Insurance. ADDITIONAL SHIPPING INFORMATION HOLIDAYS especially may take
up to 3-weeks, again you will be emailed if it looks as if your order will take longer then the max for that time period.
You may email us prior to placing an order to get an approximate time for expected delivery. What times are Busy Holidays for our doggie fashions? MID- SEPTEMBER to
END OF FEBRUARY. ( HALLOWEEN, CHRISTMAS,New Orleans Pet Parades,VALENTINES DAY.) Shipping
policy Happy Paws ships via USPS. orders shipped from the lower continous 48 states will be shipped united states postal service. Orders shipped to Alaska & Hawaii, as well as international orders, may require an extra shipping charge. In this event Happy Paws will contact you. Orders over $40.00 are shipped priority confirmed mail wich dilivers in 2-3 business days in most cases.Because we ship Delivery
confirmation, We do not provide Insurance.You may request Insurance be added. We are not responsible for Lost or stollen mail.
If you would like signiture delivery of your order, Please email us after you have placed your order.Note*
If you provide us with an unconfirmed shipping address, we may send your order signiture delivery, If your package is
unclaimed and returned to us, you will owe us shipping charges. Your refund will be processed minus shipping and
any other fees we are charged for processing your order. Most normal delivery time is 10-14 days for your order to arrive ." Pre-Halloween and Christmas up to 14 days.-3 weeks" Read more about delivery times above. Items may be shipped
overnight, for an extra shipping charge.
contact us. Lana@Happypawsdaycare.com NOTE* Even with overnight delivery,please remember , all our items are offered custom
sized and are made at the time an order is placed. We do not stock items. So you must still allow time for your items to be
made. Our
Return Policy is exchange only, no refunds. Please
read below for instruction on how to make an exchange and our policy rules. RETURNS for
EXCHANGE / ALTERATIONS For customers who use credit cards with Paypal via our shopping carts. You are offered the option
of a buyer money back guarantee, for a very small fee. You also have other resources available to you thru paypal. Paypal
is our Only payment processor. Please be sure to read over their information while checking out. Due to the custom nature of our clothing,
We have an exchange only policy on off the rack items.( With the exclusion of dog panty's,belly bands,bikinis,swim suits and
Halloween Costumes, )these items are non-returnable. Off the rack, means you did not provide measurements for your pet.. Off the rack items must be returned
within 21- days of purchase and must have been issued an REA#. Off the rack items must be in clean un used condition,
returns with an REA# will be exchanged minus shipping fees. ( Customer is responsible for all shipping charges ) A Re
stocking/Shipping fee of $6.00 will be charged and must be paid prior to our issuing you an REA#. Most often on orders that
were 4 items or less, the $6.00 fee will cover all shipping. On larger orders their will be added shipping costs due by customer
to cover the return of your exchange. You must email Customerservice@happypawsdaycare.com for an REA# Your return for exchange must be able to be made within 21-days
of purchase. Orders returned with out prior authorization and/or past the allotted time, will be refused and returned
to sender. Please include in your
return for exchange, what item(s) you wish to exchange for If you do not provide us this information, the offer for exchange will be void after 30-days. No refund or exchange
will be offered..Only one return for exchange is offered. Shipping address for return for exchange: Address will
be provided to you with your REA# There are no refunds or exchanges offered from www.happypawsdaycare.com on Custom sized items. Alterations are available.See more below. Costumes, Panty's ,belly bands,swim
suits are not returnable or refundable. Please take advantage of all the helpful information on sizing and how to measure your pet. There are no refunds or Exchanges on garments
custom made/one of a kind designs. Alterations. We will offer alterations service for up to 21-days
from the original order date. If alterations are possible to be made. Contact us via email and we will let you know if it
is possible to alter your items. A price quote will be given upon our receiving measurements needed to alter items too. Customer
is resposible for all shipping fees, all alteration fees must be paid prior to issue of an REA# In the instance that we have made a mistake in measuring in making
your garment , we will pay for shipping for the return of that garment and replace it with a new one in the correct measurements. Always email prior to any type of Return for alterations
needed.You must first be issued an REA# with out a REA# the package will be refused and shipped back to sender. Our customers and their pets are very important
to us, We check our email just about every hour..We are very prompt in answering email from you. A message from Lana owner and designer of HappyPawsdaycare & www.happyPawsDaycare.com I really enjoy designing and creating doggie fashions for our furry babies and hope to do it for a long,long time to come. I know you love your Furry babies, just like I love mine... We all want to give them the very best , seeing as how they give us so very much pleasure,devotion and un-conditional love....they ask so very little of us in return.. Well? A pat, hug a kiss now and
then, that only brings us more joy too! :o) I know it may seem a pain, but please know your time in measuring your furry babies,,Is very much appreciated.... If you can just try careful and take the time to measure correctly the first time, you really will be pleased with your furry babies new garments and we will be able to keep up with all of your orders that come in everyday.Everyone is very important to us. Nothing gives us greater pleasure than to know, that you and your furry baby love the new garments you have purchased from us. Please do not hesitate to email us , if you have any questions about ordering, measuring or any other concern. Again email is checked almost every hour and replies are sent even in the afternoons and evenings. You will get a quick reply. Thanks so much for shopping with us, Your business is much appreciated. Lana M Whitehead Happy Paws Pet Clothes & Toys PLEASE!!
NEVER LEAVE YOUR PET UNATTENDED WHILE WEARING HappyPawsDaycare CLOTHING OR ANY CLOTHING or any HAIR ACCESSORIES. PETS MAY BECOME TANGLED UP IN CLOTHING & COULD SUFFOCATE..THEY CAN CHEW OFF PIECES OF FABRIC, VELCRO, DECORATIONS & TRIM WHICH COULD CAUSE THEM TO CHOKE OR BECOME ILL WITH STOMACH PROBLEMS! SO please, we know that you are a good pet owner & love your furry babies, just as we do..So keep them safe. Our Privacy PolicyOur Shopping Cart uses a Secure Server
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This Web Site was last up dated 09/29/2008. Changes: From time to time we may have to sbstitute fabric for a similure
like kind, fabrics sometimes are abrbtly discontinued, this is out of our control. We will do our best to provide you with
a like kind to that ordered. If you are unhappy with the substitute please email customerservice@happypawsadaycare.com
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Make sure your pop up blocker is turned off or our site is added to allowed sites. Happy Paws Pet Clothes & Toys Phone:(574)389-7988 9:00AM CMT to 5:00 Contact Us We Ship Monday-Friday Copyright © TM since 2002 happypawsdaycare.com. All rights reserved. Extraordinary Dog Clothes for Extraordinary Dogs and Their People |
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